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            Where do I find my team's Analytics?

            Yes, we offer Analytics to track your team's performance over time. You can find them at Settings > Analytics.

            In the Analytics section, you will see the amount of messages and conversations split up by each messenger, the amount of messages and conversations handled by your agents and also the response time from opening a request till closing. We will add more key metrics and reporting options over time.
            Updated: 11 Apr 2017 01:19 AM
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